‘Digital Eavesdropping’: Unilever Seeks to Capitalise On Vaseline’s Viral TikTok Trend.
Originally found more than 150 years ago on a Pennsylvania oilfield, the humble pot of Vaseline may not seem like an obvious target for social media algorithms.
However, its rise as a viral TikTok topic has placed it at the forefront of an advertising revolution, seeing big businesses allocating substantial funds to content creators and devoting less capital to marketing items in legacy broadcasters.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who observed drillers rubbing their skin with a byproduct of the drilling process. Now, a flood of user-generated videos have chronicled its broad application in “everyday tips”.
It has been touted as a remedy for cleaning shoes or prolonging the scent of perfume, along with a cure for noisy doorways. It has even been deployed to prevent the annoyance of snack dust adhering to hands.
Capitalising on the Conversation
Detecting the product’s new life online, marketers at Unilever enhanced the tricks by asking their own scientists to test them and sharing the findings with influencers.
Claims that Vaseline reduced the burn from hot food on the lips were given the thumbs up. Similarly supported were ideas it could prolong perfume and revive leather bags. Suggestions it could bleach teeth or make eyelashes longer were refuted.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have dominated Unilever’s advertising drive. Yet this viral episode has persuaded leaders to turbocharge spending on content creators.
This monitoring of online platforms to inform business strategy has been labeled “social listening”. Fernando Fernández, recently appointed, has suggested it is aiming to spend 50% of its massive marketing spend on platform-based material.
Adapting to New Consumer Habits
Selina Sykes, who is spearheading the social media effort, said the company was simply adapting to new ways of reaching consumers. She said engaging on social media “without spoiling the atmosphere” was crucial.
“What is the key to genuine brand integration? This has perpetually been our aim as brands, since the era of community gossip and sharing usage tips.
“The trend is shifting from a one-to-many model, where we would just broadcast out … Today, it's numerous dialogues, diverse communities. The evolution of platform algorithms means that these communities feel niche, yet they are vast.
“If you can make sure your brand is shared by other people, recommended by peers, this builds credibility and connection. Content makers are key. We are expanding this endorsement system.”
A Revolutionary Change in Media
The approach indicates seismic changes occurring in how media is consumed, with Gen Z and millennial audiences devoting greater hours to digital networks than traditional TV, print, or radio.
The shift is reflected in falling revenues for broadcast and newspaper ads. Across Britain, advertising income for primary networks have fallen by more than £600m in real terms since 2019.
Influencer Marketing Expansion
It also reflects a merging of functions as large companies almost become production houses themselves, collaborating with numerous influencers to promote their goods.
A commercial director at a major talent agency said: “Obviously there’s a flow of audiences out of certain traditional media outlets and they are dedicating far more hours to digital video and image apps than they are viewing scheduled television or reading physical magazines.
“Many companies report to us people trust recommendations from the personalities they subscribe to compared to commercial messages. This is a persistent pattern.”
He said brands could also save money by targeting content creators over large-scale legacy ad buys, which also enables easier content adjustment to test effectiveness.
Such methods are increasing. Advertising spending on influencer marketing is growing fourfold quicker than the broader media sector. In the US, it has over doubled since 2021 and is expected to hit tens of billions in 2025.
The Enduring Power of Broadcast
Even with this transformation, industry figures said they believed television commercials still played a key part to play, as networks still held the capability to drive countrywide discourse.
She added: “Among the most effective advertising investments is still events like the Super Bowl. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”